Policies (Short Courses)

Cancellations, rescheduling & refunds (short courses only)

These terms apply to all short courses delivered by Superior Training Centre (STC).

Booking confirmation:
A place in a course is confirmed only once full payment has been received.

Cancellation with more than 7 business days’ notice:
If you cancel your booking more than 7 days before the scheduled start date, you are entitled to a full refund or may transfer to another available date at no cost.

Cancellation within 7 business days of course start:
If you cancel within 7 business days of the course commencement, all fees paid will be forfeited. This includes non-attendance on the day of training.

Failure to attend:
If you do not attend your scheduled class or leave before completion, your booking will be treated as a cancellation, and no refund or reschedule will be offered.

Rescheduling with more than 7 business days’ notice:
You may reschedule your booking once without charge if notice is given more than 7 business days prior to commencement.

Deferral or rescheduling within 7 business days but more than 2 business days’ notice:
If you request to defer or reschedule your course within 7 business days and up to 2 business days prior to commencement, a $100 AUD deferral fee will apply.

• The deferral fee will be invoiced to the student and must be paid before the deferral is finalised.

• Your spot in the next available intake will not be secured until payment has been received.

• The student must not have any outstanding balance in order to proceed with the deferral.

Rescheduling or deferral within 2 business days:
Requests received within 2 business days of the scheduled course time are not eligible for rescheduling or deferral and will be treated as a cancellation.

Repeated rescheduling:
If you request to reschedule more than once, additional administrative fees may apply, and further deferrals may not be permitted.

Course cancellations by STC:
If STC cancels or postpones a class, you will be offered the choice of a full refund or transfer to a future date at no additional cost.

Complaints & Appeals

If you have a complaint (for example about the training, assessment, trainer behaviour or administrative processes), you must complete the official “Complaints Form” which is available from the Superior Training Centre office or by email request. Your complaint will be acknowledged in writing within 3 business days.
Superior Training Centre will investigate the complaint and respond in writing. If you are not satisfied with the outcome you may lodge an appeal by submitting the original complaint form, along with your case for appeal and any supporting details.
If you remain dissatisfied after internal appeal, you may contact the relevant regulator (for example the national VET regulator or state training authority) for further options.

Unit / Credit Transfers

Superior Training Centre may grant a credit transfer (CT) for units previously completed where you can show an official qualification or Statement of Attainment for the same code and title, and where it meets currency and relevance requirements.
You must apply for credit transfer prior to enrolment by submitting your transcript and evidence of previous study. The decision is at the discretion of Superior Training Centre and will be communicated in writing.

Code of Practice

Superior Training Centre is committed to the highest standards of training and assessment, integrity and fairness. We will:

• Ensure the health, safety and welfare of students and staff at all times.

• Act with honesty, integrity, good faith and responsibility in all dealings.

• Maintain an inclusive learning environment responsive to the needs of individual learners.

• Keep secure and accurate student records of enrolment, progress and outcomes.

• Ensure all trainers and assessors are appropriately qualified and sensitive to learner needs, including cultural, literacy and industry-specific needs.

• Monitor and review our policies and procedures regularly to ensure continuous quality improvement.

Outcomes & Certification

Upon successful completion of your course, you will receive the nationally recognised qualification or Statement of Attainment (as applicable). You must have provided your Unique Student Identifier (USI) and met all assessment requirements.
Certificates will be issued within 28 hours of the completion of all components of the course, which may include theory, practical assessments and workplace learning component.

Punctuality

Students must arrive in time for the stated commencement of each session. Late arrivals may be refused entry if the trainer determines it would adversely affect the learning of others. In such cases, you may lose attendance and may be required to reschedule.

Limitation of Liability

If Superior Training Centre cancels or reschedules a course for any reason, our liability to you is limited to the amount you paid for the course (fees and charges). We will not be responsible for any additional costs you incur (for example, travel, accommodation, lost work etc.), except as required by law (including the Australian Consumer Law).
It is your responsibility to consider whether you should take out travel or accommodation insurance if your attendance depends on these arrangements.